Woodbine Casino Online Privacy Policy
Last updated: June 2026
This Privacy Policy explains how Woodbine Casino online collects, uses, stores, and shares your personal information when you use our platform. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in compliance with applicable privacy legislation.
1. Who We Are
We are the operator of this platform, licensed and regulated by the Malta Gaming Authority. We act as the data controller in respect of all personal information collected through the platform. If you have any questions about how we handle your data, you can reach our privacy team through the contact details provided at the end of this policy.
2. Information We Collect
Woodbine Casino Canada collects personal information from you in the following ways:
Information you provide directly:
- Full name, date of birth, and residential address
- Email address and phone number
- Government-issued ID documents submitted for KYC verification
- Payment method details including card numbers or e-wallet identifiers
- Communications you send to our support team
Information collected automatically:
- IP address, device type, browser type, and operating system
- Session duration, pages visited, and in-game activity
- Deposit and withdrawal history and transaction records
- Login timestamps and location data where permitted
Information from third parties:
- Identity verification and fraud prevention agencies
- Payment processors and financial institutions
- Regulatory bodies where disclosure is required by law
3. How We Use Your Information
Woodbine online casino uses the personal information we collect for the following purposes:
- Account management: to create, maintain, and secure your account
- Identity verification: to confirm your age and identity as required by our licensing obligations
- Transaction processing: to handle deposits, withdrawals, and bonus credits
- Fraud prevention: to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct
- Regulatory compliance: to meet our obligations under applicable gambling and anti-money laundering legislation
- Customer support: to respond to your queries and resolve complaints
- Marketing: to send you promotional offers and updates where you have opted in to receive them
- Platform improvement: to analyse usage patterns and improve the functionality and content of the platform
You may opt out of marketing communications at any time by updating your preferences in your account settings or by contacting our support team.
4. Legal Basis for Processing
Woodbine Canada processes your personal information on the following legal grounds:
- Contractual necessity: processing required to deliver the services you have signed up for, including account management and payment processing
- Legal obligation: processing required to comply with our regulatory and licensing requirements, including KYC, anti-money laundering checks, and responsible gambling obligations
- Legitimate interests: processing carried out to prevent fraud, maintain platform security, and improve our services, where those interests are not overridden by your rights
- Consent: processing carried out based on your explicit consent, including the sending of marketing communications - you may withdraw consent at any time without affecting the lawfulness of prior processing
5. Who We Share Your Information With
Woodbine Casino online does not sell your personal data to third parties.
We may share your information with the following categories of recipients where necessary:
- Identity verification providers: third-party services used to confirm your identity and age during KYC checks
- Payment processors: financial institutions and payment service providers used to process your deposits and withdrawals
- Fraud prevention agencies: organisations that help us detect and prevent financial crime and account abuse
- Regulatory and law enforcement bodies: where we are legally required to disclose information, including the Malta Gaming Authority and applicable provincial regulators in Canada
- Technology and hosting providers: third parties who provide the infrastructure on which the platform operates, bound by strict data processing agreements
- Responsible gambling organisations: where you have requested self-exclusion or where we are required to report under applicable regulations
All third parties with whom we share data are required to handle it in accordance with applicable privacy law and our own data processing standards.
6. Cookies and Tracking Technologies
Woodbine Casino Canada uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the platform.
We use the following types of cookies:
- Essential cookies: required for the platform to function, including session management and security features - these cannot be disabled
- Functional cookies: used to remember your preferences and personalise your experience, such as language settings and game history
- Analytical cookies: used to collect aggregated data about how the platform is used, helping us identify areas for improvement
- Marketing cookies: used to deliver relevant promotional content based on your browsing behaviour, where you have consented to this use
You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies may affect the functionality of certain features on the platform. By continuing to use the platform after being presented with our cookie notice, you consent to our use of cookies as described above.
7. Data Retention
Woodbine online casino retains your personal information for as long as your account remains active and for a period of at least five years after account closure, in line with our regulatory obligations under anti-money laundering legislation.
Specific retention periods vary depending on the type of data:
- Account and identity data: retained for a minimum of five years following account closure
- Transaction records: retained for a minimum of five years in accordance with financial record-keeping requirements
- Support communications: retained for up to three years from the date of the interaction
- Marketing data: retained until you withdraw consent or for a maximum of two years from your last interaction with our marketing communications
After the applicable retention period, your data is securely deleted or anonymised.
8. Data Security
Woodbine Canada takes the security of your personal information seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.
These measures include:
- SSL encryption across all data transmissions between your device and our platform
- Secure storage of personal and financial data on encrypted servers
- Access controls limiting data access to authorised personnel only
- Regular security audits and vulnerability assessments
- Two-factor authentication options for account access
While we take every reasonable precaution to protect your data, no system is entirely immune to risk. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
9. International Data Transfers
Woodbine Casino online operates under a Malta Gaming Authority licence. Your personal data may be transferred to and processed in countries outside your country of residence, including Malta and other jurisdictions where our service providers operate. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses approved by relevant data protection authorities and transfers only to countries recognised as providing an adequate level of data protection.
Canadian residents should be aware that data transferred outside Canada is subject to the laws of the receiving jurisdiction, which may differ from Canadian privacy legislation.
10. Your Rights
Depending on your location and applicable privacy law, you may have the following rights in relation to your personal data:
- Right of access: request a copy of the personal information we hold about you
- Right to rectification: request correction of any inaccurate or incomplete information
- Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
- Right to restriction: request that we limit the processing of your data in certain circumstances
- Right to data portability: request that we provide your data in a structured, machine-readable format where processing is based on consent or contract
- Right to object: object to processing carried out on the basis of legitimate interests, including direct marketing
- Right to withdraw consent: withdraw consent for any processing based on consent at any time, without affecting the lawfulness of prior processing
To exercise any of these rights, contact our privacy team using the details below. Woodbine Canada will respond to all requests within 30 days. In some cases, we may need to verify your identity before fulfilling a request.
Contact:
- Email: available through the contact form on the platform website
- Live chat: available 24/7 through the platform
- Response time: within 30 days of receiving your request
If you are not satisfied with our response, you have the right to lodge a complaint with the Malta Gaming Authority or the relevant data protection authority in your jurisdiction. Canadian residents may also contact the Office of the Privacy Commissioner of Canada.